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Important Information on refund of tickets

Rawalpindi, 3 March 2024: Following Saturday’s complete washout of HBL Pakistan Super League 9 matches in Rawalpindi, the Pakistan Cricket Board has provided an update on the complete refund of tickets value:

Tickets purchased through Express Centres:

  • Ticket-buyers can apply for refunds from Tuesday, 12 March through designated centres (details will be posted on the corporate and event websites during the course of the week).
  • Ticket-buyers will have to present the original CNICs that were used for purchasing tickets along with physical tickets.

Tickets purchased online:

  • The process will commence on Tuesday, 12 March and the reimbursements will be credited directly into the buyers’ booking bank accounts.

Corporate purchases:

  • Tickets purchased through corporate transactions will only be refunded to the corporate entity. To avoid duplication in the credited amount, NO individual refund requests will be entertained.

As per Clause 2.1 of the Ticket Refund Policy (available here) the PCB will provide a complete refund of the ticket value for Saturday’s matches. Clause 2.1 of the policy reads: “If a Match is canceled for any reason, including adverse weather conditions or other unforeseen circumstances, prior to the toss for such Match taking place, ticket holders will be eligible for a full refund of the ticket price.”

As per Clause 3.3 of the policy, refunds will be processed within 10 business days of receiving a valid request.